Venue Operations Manager

Are you wanting to be the new Operations Manager of Auckland’s newest hotspot in Ponsonby. We look to blend gourmet dining, premium service, and lively nightlife in stylish settings, catering to both vibe dining and upscale socializing.

Our founders mission is to bring some of the sophisticated creative freedom of European nightlife for locals and visitors to enjoy. We are looking for a driven Operations manager ready to take on leadership roles starting now to drive successful plans.

As Operations Manager, you’ll lead our talented team, ensuring exceptional guest experiences while driving business performance. From managing day-to-day operations to contributing to strategic growth, this role offers the chance to make a real impact in an environment.

• Essential Criteria Minimum 5 years experience in hospitality management.
• Demonstrated experience managing the day-to-day operations of a busy hospitality venue.
• Experience leading, training and mentoring hospitality teams.
• Strong financial acumen including budgeting, labour cost management, stock control and cash reconciliation.
• Proven experience managing supplier relationships and stock procurement.
• Excellent customer service and complaint resolution skills.
• Experience using hospitality technology, including POS systems, reservation platforms and operational software.
• Strong digital literacy with the ability to manage venue technology and troubleshoot operational systems.
• Experience managing venue social media accounts and implementing marketing initiatives to increase customer engagement.
• Excellent written and verbal communication skills.
• Ability to analyse business performance and identify operational improvements.
• Ability to work flexible hours including evenings, weekends and public holidays.
• Highly Desirable Qualification in Information Technology, Software Engineering, Business, Marketing or a related field.
• Experience using Microsoft 365, Excel, Power BI or similar reporting tools.
• Experience managing website content and digital customer communications. Experience creating marketing campaigns, promotional content and event advertising.
• Experience analysing sales trends and customer behaviour to improve venue performance.
• Experience implementing new digital systems or improving business processes.
• General Manager's Certificate and Serve Wise certificate needed.
• Key Responsibilities Oversee all daily venue operations.
• Lead, recruit, train and develop hospitality staff. Manage stock ordering, supplier relationships and inventory.
• Prepare staff rosters and monitor labour costs.
• Complete daily financial reconciliation and reporting.
• Maintain compliance with health and safety, food safety and liquor licensing requirements.
• Manage venue marketing, social media and promotional campaigns. Coordinate events and business activations.
• Maintain and improve venue technology including POS, reservation systems and digital platforms.
• Analyse operational data to improve efficiency and profitability.
• Produce business reports for ownership and recommend operational improvements.
• Maintain exceptional customer experience standards.
• Personal Attributes Strong leadership and decision-making skills.
• Excellent organisational abilities.
• Highly adaptable and proactive.
• Strong analytical and problem-solving skills.
• Commercially minded with a focus on continuous improvement.
• Passion for hospitality and innovation.

Pay: $30.00 - $35.00 per hour

Benefits:

• Employee discount
• Free drinks

Experience:

• hospitality management: 5 years (preferred)

Licence/Certification:

• Do you have a valid New Zealand work visa? (required)
• Do you have a valid Managers certificate? (required)

Work Location: In person