Description
Provide day-to-day onsite IT support for Landmark Hospitality offices and sites.
- Handle incidents and service requests through the ITSM/ticketing tool.
- Troubleshoot desktops, laptops, printers, phones, POS, network, Wi-Fi, and other IT devices.
- Support user onboarding, device setup, password reset, account unlock, and access-related requests.
- Support basic server, network, firewall, VPN, and connectivity checks with remote teams.
- Assist in endpoint security, patching, vulnerability remediation, and IT audit activities.
- Maintain proper ticket updates, closure notes, asset details, and daily support status.
- Support P1/P2 incidents with immediate coordination and timely escalation.
- Ensure SLA compliance, user satisfaction, and quality communication.
- Minimum 5+ years of IT support experience preferred.
- Engineer with valid Driving License and Car is required.
Pay: KD500.000 - KD600.000 per month
Work Location: In person