Description
Responsibilities:
- Microsoft and non-Microsoft onsite support.
- Serve as the first point of contact for End users Support.
- Upgrade any of the current system.
- Office 365 suites, Azure AD, Intune.
- Support and Troubleshoots telephone and VOIP issues to resolve them.
- Manage & troubleshoot Plotters & Multifunction Printers& Scanners
- Installing, configuring & troubleshoot windows client workstations.
- Own issues through resolution, escalating to appropriate support member/team when necessary.
- Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, mobile devices, or appropriate software.
- Documents, tracks, and examine problems to ensure timely solutions.
- Responsible for maintaining a fluid and organized inventory for all IT hardware.
Skills:
- 5+ years, experience in the field
- Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution
- Windows Servers
- Active directory
- Azure Active Directory
- Experience in Windows 10, 11.
- Experience in office 365 suites.
- Good critical thinking and problem
- Solving skills.
- Experience with rapid problem solving.
- CompTIA A+, Network+, or any Microsoft Certified
Job General Requirements
- Hardware Support: Supporting 200 users PCs, printers, Network Multifunction printers & Multifunction Plotters. Doing regular maintenance and service for the multifunction printers & plotters.
- Network Support: Configuring the User’s PCs and network devices in the Ministry network environment, Wi-Fi Network.
- Administrative Support: Active participation in all ongoing and upcoming IT projects. Providing technical support, documents & reports, and feedback for the IT projects.
Perform other duties and related tasks as may be required from time to time.
Provision of Service and Backup Support Throughout the Contract
Work Location: In person