Description
IT Support Tasks
- To receive and log calls.
- Follow up on the ticketing system.
- Analyse reported issues.
- Resolve minor problems over the telephone.
- Maintain new and existing PCs/desktops and assist in configuring and installing new desktops, printers, copiers, scanners, etc.
- Assist users in resolving minor software-related issues.
- Provide support services during events, conferences, and urgent cases.
- Follow up with users to ensure that reported problems are resolved.
- Install and configure hardware and software.
- Provide timely and accurate feedback to users.
- Track reported problems and document associated solutions.
- Follow up with hardware suppliers for warranty support.
- Coordinate with the IT team for new rollouts.
- Escalate administrative issues to the Systems Manager.
- Maintain up-to-date manuals and utility software.
- Maintain image CDs and update critical departments as per standards.
- Record daily data communication problems and the remedial actions taken.
- Investigate and resolve technical problems and provide technical assistance and support.
- Complete periodic checklists to ensure continuity of operations.
- Follow up on daily cases and ensure that the required actions are taken.
Technician’s Competencies:
- CompTIA A+
- CompTIA Network+ (N+)
- Microsoft Azure Fundamentals
- Microsoft 365 Certified: Modern Desktop
- ITIL Foundation
Work Location: In person