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Greta Rocchi

Greta Rocchi

Associate Product Support Analyst

I worked as an Executive Escalation Manager (level 3) in the Norton Business Unit at Symantec, global leader in the security services for both businesses and consumers.

Associate Product Support Analyst

Symantec
Information Technology and Services
- (1 year 1 month)

I worked as an Executive Escalation Manager (level 3) in the Norton Business Unit. The primary goal was to take over complicated cases with no known resolution, escalations from internal stakeholders and partners.

Customer Care Representative

Symantec
Information Technology and Services
- (1 year)

First point of contact for customers and partners of a global organisation that have queries or need support in relation to the company services and softwares.

C1, Cambridge English Advanced (CAE)

(Cambridge University).
- ()

Certification that proves I have an advanced level of English, C1 as per the European framework.

Sociopsicopedagogigo

Liceo Vittoria Colonna
- (4 years 9 months)

Lyceum focused in the psychological, pedagogical, sociological and generally in human sciences studies.

Greta Rocchi has no skills

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