Description
At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Responsibilities:
- Be a team player, while believing in the team and its goals, bringing a flexible positive attitude and increasing morale and productivity;
- Maintain the required infrastructure supporting the team's data pipelines;
- Evaluate business needs and objectives, while working closely as a team with data engineers and different stakeholders, to deliver world class data driven solutions and value;
- Participate in meetings, voicing concerns alongside suggestions for improvement;
- Develop and structure storytelling presentations to different stakeholders that provide identified analytical insights through clean, concise, and well-organized speech;
- Develop, deploy and maintain data pipelines that will ingest and process raw information from different sources and store the output data to power Talkdesk's data analytics solutions;
- Interpret data, analyze results using statistical techniques, providing ongoing reports;
- Interpret trends and patterns, while building algorithms and prototypes and conducting complex data analysis and respective reports;
- Collaborate with data engineers to design and develop scalable ETL processes;
- Monitor data pipelines and underlying systems enhancing their data quality and reliability.
Required Skills:
- Degree in Mathematics, Economics, Computer Science, Statistics or similar field;
- Previous experience as a data analyst or in a similar role;
- Hands-on experience with SQL/NoSQL database design and respective querying language e.g. PostgreSQL, MySQL, ScyllaDB, Snowflake or MongoDB;
- Experience with programming languages e.g. Python or R;
- Analytical knowledge of statistics and experience using statistical packages to analyze and drive insights to answer business needs with data and visualizations;
- Great numerical and analytical skills e.g. data mining and segmentation techniques;
- Experience with Data visualization tools e.g. Looker, Tableau, Power BI or Microstrategy;
- Strong written and verbal English communication skills.
Nice to have / Pluses:
- Experience in data modeling and respective Extract, Transform and Load (ETL) processes;
- Experience in Agile development methodology/Scrum;
- Familiarity with data pipelines orchestration tools e.g. Apache Airflow, Autosys or dbt.
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.: