Customer Relations Co-worker

WHAT YOU'LL NEED TO HAVE

• You have at least 6 months of customer service work experience in retail, distribution, or similar environment
• Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
• You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• Organization is your middle name(or it should be because you are all for it!)
• You are very comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

There are two specific roles we are recruiting for:
1. Exchange & Returns Co-worker (processing refunds/transactions in accordance to IKEA policies)

1. Full Serve Handouts/Click & Collect Co-worker (preparing items for online customer orders or in store pickup, and bringing customer orders out to vehicles)

A DAY IN YOUR LIFE WITH US

• Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
• Pick and stage deliveries for customer pick-up, ensuring order accuracy
• Be aware of daily and weekly service delivery targets
• Assemble furniture when required to determine quality/usage issues
• Maintain stock accuracy and inventory integrity
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Assist your team members with additional duties, as required

ABOUT THIS WORK AREA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Exchange & Returns Co-worker or Home Delivery Co-worker

Please note, we are hiring a few permanent part time roles working between 12-40 hours per week. This role is located at 3320 Jacombs Road, Richmond, British Columbia, Canada, V6V 1Z6.

There are two specific roles we are recruiting for:
1. Exchange & Returns Co-worker (processing refunds/transactions in accordance to IKEA policies)

1. Full Serve Handouts/Click & Collect Co-worker (preparing items for online customer orders or in store pickup, and bringing customer orders out to vehicles)

Both roles are physically demanding.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.