Description
Responsibilities:
- Gather and document reporting requirements
- Creating regular and customized reports
- Produce & Deliver timely ad hoc and standard operational reports on a daily, weekly & monthly basis (billing, SLA, KPI & other Ad Hoc reports)
- Publish & maintain reporting data as required
- Provide regular and ad-hoc results interpretation to Accenture management as requested
- Use data to provide insight and trending which is critical operations and the management teams.
- Manage reporting change requests
Assist in designing insightful report views (excel-based or tool-based or dashboards) - Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
- Provide Risk Assessment alerts to Operations on SLA & KPI metrics not meeting performance targets set
- Create presentations for various audience levels to facilitate decision-making
- Work with a team of varying analytical abilities & duties.
- Constructively challenge the current practices, identify trends affecting the business, and articulate implications to upper management
Requirements:
- Excellent verbal and written communication skills in English is a must
- Quality and Improvement focused in relation to reports provided
- Ability to create and analyse quality reports
- Build effective relationships with colleagues, clients customers and business partners
- Good analytical skills
- Must have advance MS Excel skills
- Intermediate knowledge in performing RCAs
- Experience in fast pace, changing business environment
- Has strong interpersonal skills to be able to communicate effectively with management and client when needed
Willing to adapt to flexible work hours (ie mid day to evening)