Description
Responsibilities:
- Answer customer calls, resolve customer questions, and provide solutions to customers;
- In addition to passively receiving and providing services such as ticket reservations, it is also more active to actively sell tickets to customers on an as-needed basis.
- Meet customer needs, improve service efficiency, and meet customer requirements for service quality;
- Maintain good communication with the airport team at each terminal of Finnair, providing service support for ticket reservation, change or ticketing.
- When the airline changes the flight schedule, flight delay or cancellation, etc., provide the customer with the ticket change date or change the route ticket service
- Handle all background class work, including but not limited to queue processing;
- Handling customer complaints and feedback;
Qualifications:
Qualifications:
- Better teamwork and customer service awareness;
- Ability to work in multi-tasking situations and work under high-intensity stress;
- Fluent in Japanese; basic English literacy