Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Customer Service Consultants in this role get to:
- Be the Point of Contact;
- Answer inbound calls to provide exceptional customer service to consumers;
- Respond to inquiries about products and services, processing payments, or performing general account maintenance;
- Up-selling customers to new products or services may be encouraged.
Qualifications:
- High school diploma or GED;
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls;
- Excellent verbal and written communication skills; proficient reading skills required;
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required;
- Prior customer service experience preferred.