Description
Feedzai is the world's first RiskOps platform, and market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date with a current valuation of $1.5B. Its technology protects 800 million people in 190 countries.
The Customer Success Team *is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. *Join Us!
You:
We are looking for a Project Manager who has strong engagement skills, communicates clearly and demonstrates strong passion for successful project delivery.
You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle. Being the client's primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution.
We expect you to continuously evolve your professional skills through trainings, self-development and, most importantly, by successfully delivering complex projects.
Your Day to Day:
- Lead cross-functional teams consisting of technical roles in a multicultural environment;
- Prepare and conduct project meetings with the clients, including Show and Tells, Scoping Workshops and Steering Meetings.
- Communicate the project overall progress to senior stakeholders;
- Ensure project roadmap supports the Customer Success team and business objectives;
- Define and assess project risks, both technical and non-technical in nature, and effectively deploy mitigation plans;
- Lead a project from start to finish, working with teammates from strategy, business analysis, development and quality assurance;
- Lead as a consultant to clients by understanding their expectations and requirements and effectively communicating across functional teams.
You Have & You Know-how:
- MSc or BSc degree in Computer Science or a similar degree;
- Willingness to travel 20% of the project time;
- You have experience with the full SDLC, managing fast-paced projects;
- Experience leading projects in both Agile (Scrum) and waterfall environments;
- Experience managing multidisciplinary team members;
- Skills in leadership, adaptability, problem solving, and critical thinking;
- Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a 'get it done' attitude;
- The ability to cultivate relationships with clients;
- Be able to control client expectations and push-back when necessary to ensure the success of the project;
Experience leading discovery workshops and project kick-offs;
:Nice to have*:Past experience as a Software Engineer is a big plus;
- Past experience with Kanban lean method is a bug plus;
- One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;
- Experience managing Data Scientists;
- Experience of managing projects for external clients;
- Experience with JIRA.
LI-MG1 #LI-Remote
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
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Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Feedzai does not accept unsolicited resumes from recruiters or employment agencies.