Customer Service - Romanian Speaker

Customer Service - Romanian Speaker

HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
• Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
• Coordinate regular calls with the client for refills and upgrades to product accessories
• Process both client-generated and internally generated service request tickets within specified delivery times
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
• Flexibility to take on additional tasks as directed by Team Lead
  Qualifications & Experience
• High School Degree, GED or equivalent
• Bachelor’s Degree in any related field is preferred
• Minimum 1 year of experience in customer support
  Required Language Thresholds:

• Romanian (C2: Native-Level Fluency)
• English (B2: Independent User Level)
  Skills & Knowledge
• Knowledge of computers and MS Office
• Working knowledge of a customer focused environment
• Effective interactive skills and ability to work as part of a team
• Resilient under pressure and adaptable to unseen work demands
• Flexible attitude towards working patterns including early starts, & Bank Holidays
  Benefits and Perks
• Competitive Salary
• Meal Allowance on Card
• Career Progression Opportunities
• Parenthood Program
• Well rounded Health and Life Insurance Packages
• On-site gym: includes indoor pool access, fitness classes, and a football pitch
• Staff Canteen with varied food options and river-facing balcony seating

Job Types: Full-time, Permanent