Description
Off-White is a new form of luxury brand. Construction and deconstruction go hand in hand, recombining the codes of fashion, design, communication, art and technology. Well thought, well designed and well executed products are aesthetic as well as ethical statements with a contemporary cultural edge. Progress, innovation and diversity. We have taken the notion and development of a fashion brand to a new level altogether. Based in Milan, our creative office absorbs and transforms the heritage of Italian craftsmanship from a contemporary, global perspective on design and trends.
Off-White has been expanding its network of directly operated stores landing in the most prominent luxury retail venues across Europe and the United States. We are leveraging the power of physical points of sale to acquire new customers and foster brand loyalty.
THE ROLE
Off-White is looking for a Concession Manager for its corner at Globus in Zurich. You will report directly to the Head of Retail.
WHAT YOU'LL DO
- Lead a customer service oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
- Set performance targets and drive department productivity and profitability (e.g. conversion rates, sales, UPT, AUR and customer data capture)
- Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
- Demonstrate knowledge of the luxury retail market and current fashion trends
- Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
- Embrace brand messages and cascade company communications to all members of your team
WHO YOU ARE
- Excellent leadership and people management skills
- Experience in recruiting, training, and assessing talent
- Previous experience in luxury store management roles (3-4 years in a managerial role)
- Proven ability to increase sales and profitability
- Experience driving and maintaining customer service standards
- Demonstrate sound commercial and brand awareness
- Advanced knowledge of POS, store systems and comfortable using digital tools.
REWARDS & BENEFITS
- Great compensation package (in consideration of your professional experience)
- Uniform
- Store discounts according with the company policy
EQUAL OPPORTUNITIES STATEMENT
- Off-White is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Before Applying