Description
What's in it for YOU!
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
Join our Transcom Family as a Customer Service Representative!
Job Responsibilities:
- Provide customer support and responding promptly to all queries via phone.
- Assist customers with travel reservations, cancellations, ticketing, and other travel-related concerns.
- Respond and resolve inquiries with active listening, and are identifying additional needs and support by suggesting upgrades in products and services.
- Maintains the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
- Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s
What are we looking for:
Fluent English Speaker: level B2/C1
Basic use of MS Office packages
Effective written and verbal communication
What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.
Country
Egypt
Location
Cairo