EMPREGO

HR Customer Relations Representative (German

Solvay-Carnaxide, Portugal

Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Role Overview

RESPONSIBILITIES:
MAIN MISSION

Act as the frontline of contact (by phone, my contacts, tickets...) mainly for internal customers and in HR related topics.

Take ownership of each inquiry and manage each request effectively, dispatch and escalate unresolved problems.

DAILY TASKS

  • Provide translations on request and deliver training in HR tools and processes
  • Collaborate and communicate with peers and stakeholders to ensure customer’s satisfaction
  • Deliver operational services under operational scope, on a timely basis, according to defined procedures, respecting quality and compliance:

  • Answer requests from stakeholders according to Process documentation
  • Process confidential data
  • Resolution of non-complex issues
  • Proposals of process improvements
  • Create/Update the FAQ web page.
  • Procedures and operational database maintained & updated
  • Implement and follow up the Group and local rules, policies and procedures, within own domain.
  • Ensure follow-up and implementation of recommendations made by internal auditors, Service Units and Service Line.

PROFILE:

  • University Degree in relevant field
  • Fluent in English
  • Fluent in German
  • Customer Oriented
  • Comfortable with Customer contact
  • Verbal and Written Communication skills and Initiative
  • Ability to work with digital tools
  • Excel

Nice-to-have skills

  • Knowledge of HR systems and databases, previous experience in HR or in Customer Services
  • Multitasking: able to manage several topics and to prioritize
  • Previous experience in shared services is a plus

WE OFFER:

  • Remote working: up to 4 days / week (hybrid model)
  • Health Insurance
  • Life Insurance
  • Home Office allowance
  • 16 weeks of maternity/paternity and co-parenting leave
  • Free language courses (24 languages available)
  • Discounts on restaurants, hotels and other services

Retrieve all the information you need about Solvay Lisbon here.

DETAILS:

  • Location: Carnaxide (Portugal)
  • In this position you will work in rotation shifts changing every 15 days, between: 7h30 to 16h30 ; 9h00 to 18h00 ; 14h00 to 23h00
  • #LI-MW1