Description
*When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
* What you’ll be doing...
We are looking for a Senior Manager of Customer Success Commercial Accounts to expand our team’s investment in delivering world-class video communications at scale to our enterprise customers.
As a Manager on our Customer Success team, you will have responsibility to provide day-to-day tactical leadership to a team of customer success managers. You will be responsible to ensure the team of CSMs proactively build relationships, identify and mitigate risk and expand product adoption to a large portfolio of customers. You will also serve as a first line of escalation for customer issues and help identify and remediate those issues in a timely and effective manner.
- Set and manage your team’s priorities to ensure they maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption.
- Provide leadership for both internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth.
- Ensure CSMs develop strategic customer relationships and serve in the role of trusted advisor to BlueJeans customers.
- Provide leadership to ensure CSMs properly analyze customer health metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays through both internal and external resources.
- Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.
- Manage day-to-day priorities for CSMs to ensure proper focus and activities align with overall customer success and corporate priorities.
- Participate in the identification, recruitment and retention of world-class customer success talent.
- Achieve all metrics and targets including revenue, upsell, cross-sell, retention and adoption.
- Inspire Customer Success Across BlueJeans and create company-wide culture of Customer Success.
* What we’re looking for...
You'll need to have:
- Bachelor’s degreeorrelevant work experience.
- Cloud, SaaS, Video or Web Collaboration experience.
- Knowledge with systems such as Salesforce, PowerPoint and Excel.
Even better if you have:
- Bachelor’s degree in a related field like Business, Finance, or Economics.
- Direct Sales, cross functional and leadership experience.
* Diversity & Inclusion
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.