IT Helpdesk

Doxa7 Solutions, Inc.-Taguig, Philippines

Negotiable

Full-Time

1 position

SCHEDULE: 4 PM - 1 AM MST, follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

Manage IT asset management, storage, tracking, inventory, and equipment distribution
Manage the helpdesk and responsible for ticket pickup/closure SLA
Interact with the IT department and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
Install, configure, and upgrade client software and operating systems
Perform recurring tasks including user account setup, systems backup, and maintenance
Document all break and fix issues and final resolutions
Manage account creation, account unlocks, permissions, and system access
Escalate issues to Tier 2 when all troubleshooting has been exhausted

QUALIFICATIONS

Associate degree in Information Technology or equivalent experience preferred
2 years of directly relevant work experience
A solid understanding of Microsoft Azure and Office 365 administration and configuration
Expert level knowledge of Microsoft Windows and Office 365
A+, Network+, Security+, MCTS Certifications preferred
Experience in a multi-client environment
Strong organization, oral and written communication skills
Analytical skills with particular attention to detail
Aptitude in data management, analytics, reporting preparation
Ability to function in an autonomous environment—independent worker, self-directed

Benefits:

Supplemental Pay:

Details