Descrição
SCHEDULE: 4 PM - 1 AM MST, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
- Manage IT asset management, storage, tracking, inventory, and equipment distribution
- Manage the helpdesk and responsible for ticket pickup/closure SLA
- Interact with the IT department and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
- Install, configure, and upgrade client software and operating systems
- Perform recurring tasks including user account setup, systems backup, and maintenance
- Document all break and fix issues and final resolutions
- Manage account creation, account unlocks, permissions, and system access
- Escalate issues to Tier 2 when all troubleshooting has been exhausted
QUALIFICATIONS
- Associate degree in Information Technology or equivalent experience preferred
- 2 years of directly relevant work experience
- A solid understanding of Microsoft Azure and Office 365 administration and configuration
- Expert level knowledge of Microsoft Windows and Office 365
- A+, Network+, Security+, MCTS Certifications preferred
- Experience in a multi-client environment
- Strong organization, oral and written communication skills
- Analytical skills with particular attention to detail
- Aptitude in data management, analytics, reporting preparation
- Ability to function in an autonomous environment—independent worker, self-directed
Benefits:
- Work from home
Supplemental Pay:
- 13th month salary