Description
Preamble
We offer a great opportunity to further develop your experience within the IT sector. We are looking for someone who is enthusiastic and is able to learn new skills quickly, with a pro-active demeanour..
Responsibilities
AS OUR JUNIOR IT SUPPORT SPECIALIST, YOU WILL:
- Provide onsite and remote technical end user support
- Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process
- Support Windows 10 & Mac OS devices, connected to the corporate network
- Support Microsoft 365 including Teams and Exchange
- Maintain up-to-date records of hardware inventory and manage the device lifecycle - this will include manual handling, such as taking in deliveries, unboxing, asset tagging items and recording details in the asset register
- Be responsible for support and maintenance of AV and video conferencing
- Adapt in a technically complex and fast changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation
Qualifications
WE ARE LOOKING FOR SOMEONE WHO:
- Has a Bachelor’s Degree in Computer Science, Information Technology or any related course
- Has at least 6-12 months of experience in a similar role
- Has knowledge in Windows 10 and Mac OS X support, troubleshooting and deployment
- Has background working with a helpdesk system (experience in JIRA is an advantage) and a good understanding of the escalation process
- Has experience working with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint
- Has background in the use of remote user support and remote access technologies
- Has experience in printer support and configuration
- Has basic ITIL and network knowledge
- Is excellent in both oral and written English communication
- Is curious, responsible and committed