Junior IT Support Specialist

Preamble

We offer a great opportunity to further develop your experience within the IT sector. We are looking for someone who is enthusiastic and is able to learn new skills quickly, with a pro-active demeanour..

Responsibilities

AS OUR JUNIOR IT SUPPORT SPECIALIST, YOU WILL:

• Provide onsite and remote technical end user support
• Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process
• Support Windows 10 & Mac OS devices, connected to the corporate network
• Support Microsoft 365 including Teams and Exchange
• Maintain up-to-date records of hardware inventory and manage the device lifecycle - this will include manual handling, such as taking in deliveries, unboxing, asset tagging items and recording details in the asset register
• Be responsible for support and maintenance of AV and video conferencing
• Adapt in a technically complex and fast changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation

Qualifications

WE ARE LOOKING FOR SOMEONE WHO:

• Has a Bachelor’s Degree in Computer Science, Information Technology or any related course
• Has at least 6-12 months of experience in a similar role
• Has knowledge in Windows 10 and Mac OS X support, troubleshooting and deployment
• Has background working with a helpdesk system (experience in JIRA is an advantage) and a good understanding of the escalation process
• Has experience working with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint
• Has background in the use of remote user support and remote access technologies
• Has experience in printer support and configuration
• Has basic ITIL and network knowledge
• Is excellent in both oral and written English communication
• Is curious, responsible and committed