IT Support Officer

Fresh Express LLC-Dubai, United Arab Emirates

Negotiable

Full-Time

1 position

Key Accountabilities

Provide helpdesk support and resolve problems to the end user’s satisfaction.
Monitoring and maintaining computer systems and networks.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Setting up new users' accounts and profiles; provide training and dealing with issues.
Conducting electrical safety checks on computer equipment.
Rapidly establishing a good working relationship with customers and other professionals.
Perform timely users backups, hardware and software upgrades as required.
Providing support, including procedural documentation and relevant reports.

Job Context

Duties performed in mostly in air-conditioned surroundings and involves limited physical effort.

Qualifications, Experience & Skills

Bachelor degree computer information system.
Knowledge of computer hardware & software in order to perform task listed under principle duties and responsibilities.
Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment breakdowns.
Interpersonal skills necessary to train others in computer systems.
Maintain confidentiality.
Ability to meet deadlines.
Provide staff / employees outstanding care and service all the time.
Team member / work under pressure.
Problem solving and strong analytical skills.
Good in English written and speaking.
Sound experience of networking terminology.
COMPITA A+ or Microsoft Certified Professional in relevant domain. It’s a preferred advantage
2 years of relevant technical experience as desktop support engineer/administrator.

Salary: AED3,000.00 - AED4,000.00 per month

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