Descrição
Key Accountabilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Setting up new users' accounts and profiles; provide training and dealing with issues.
- Conducting electrical safety checks on computer equipment.
- Rapidly establishing a good working relationship with customers and other professionals.
- Perform timely users backups, hardware and software upgrades as required.
- Providing support, including procedural documentation and relevant reports.
Job Context
Duties performed in mostly in air-conditioned surroundings and involves limited physical effort.
Qualifications, Experience & Skills
- Bachelor degree computer information system.
- Knowledge of computer hardware & software in order to perform task listed under principle duties and responsibilities.
- Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment breakdowns.
- Interpersonal skills necessary to train others in computer systems.
- Maintain confidentiality.
- Ability to meet deadlines.
- Provide staff / employees outstanding care and service all the time.
- Team member / work under pressure.
- Problem solving and strong analytical skills.
- Good in English written and speaking.
- Sound experience of networking terminology.
- COMPITA A+ or Microsoft Certified Professional in relevant domain. It’s a preferred advantage
- 2 years of relevant technical experience as desktop support engineer/administrator.
Salary: AED3,000.00 - AED4,000.00 per month
Application Question(s):
- How many years of IT support experience do you have?
- What is your current salary?
- What is your expected salary?
- What is your notice period?
- What is your visa status?
- What is your Nationality?
- What is your age?
- What is your current location?