Eastwood City - Operations Manager Telco (For

RESPONSIBILITIES

• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
• Manage and drive performance from the Operations Managers, Associate Managers, Team Leaders and Associates in meeting SLAs and KPIs
• Lead multiple programs and LOBs
• Will act as the site POC and oversee business continuity
• Manage functions
• Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
• Participate in the development and presentation of proposals for business development
• Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
• Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
• Provide excellent customer service and determine the needs of the client.
• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
• Participate in the development and presentation of proposals for business development.
• Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
• Profit and Loss
• Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
• Manage and drive performance from the Asst. Operations Managers in meeting SLAs and KPIs
• Lead multiple LOBs
• All other tasks assigned by the immediate supervisor/manager needed for the business

REQUIREMENTS

• At least 6-8 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Eastwood, Libis, QC.
• Preferably Managers specializing in Customer Service/Technical Support/Order Management.
• Full-Time position(s) available.

Salary: Php80,000.00 - Php90,000.00 per month

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Experience:

• BPO Operations Management: 6 years (preferred)
• handling Telco Account: 6 years (preferred)