Description
Shop Assistant Manager.**
Location: Modimolle, Limpopo.
Company: Leisure & Adventure.
Job description
Shop Assistant Manager.
A shop assistant manager may also be referred to as a branch manager or retail store manager.
The Shop Assistant Manager will be responsible for overseeing the day-to-day running of the retail store.
The main responsibilities include: meeting sales targets, ensure customer satisfaction by maximizing the customer’s experience.
Reporting structure
The Shop Assistant Manager will report directly to the Business Unit Manager (BUM)
Duties of a Shop Assistant Manager include but are not limited to:
1. Quality
1.1 Staff Courtesy
- Oversee that staff is well groomed, and have the necessary respect toward customers, fellow employees and management.
1.2 Customer experience
- Secure good relationship and future business with clients
- Understand Customer expectations and are able to meet expectations. Employees should be trained and knowledgeable about all products in the store
- Point of sale staff should provide a fast and reliable service
- Dealing with queries, complaints and feedback
- Maintain store Esthetics: clean, visually appealing and well maintained
1.3 Coffee shop
- Maintain health and safety regulations
- Ensure hostesses are well trained, work fast and attend to orders accurately and promptly
2. Safety
2.1 Stacking and Storing
- Ensure all products are stored and stacked that poses no risk to staff and clients
- Ensure staff make use of a step ladder to reach objects on out of reach shelves
2.2 Floors and barriers
- Floor surfaces should be free of tripping hazards and well maintained
- Barriers should be well secured and maintained
- Ensure a Wet Floor signage is displayed when floors are being cleaned
2.3 Emergency exits and fire equipment
- Oversee that scheduled maintenance is done on fire equipment and the Emergency exit signage is visible
- Ensure emergency exits are not obscured and easily accessible
2.4 Elevator
- Ensure the inspection and service of the elevator is done as per schedule
- Members of the public should be assisted to make use of the elevator
2.5 Waste Management
- Ensure waste is stored safely in the allocated area and removed on a regular basis
3. Efficiencies
3.1 Budgets
- Ensure adherence to set budgets
- Clothing
- Ammunition
- Fire Arms
- Air Guns
- Optics
- Stationary
- Overtime
- Other
3.2 Stock Management
- Conduct Quarterly and Annual stock takes
- Manage returns and refunds
- Stock files are kept organized and updated
- Stock levels to be monitored and replenished according to minimum and maximum stock levels
3.3 Sales targets
- Calculate monthly sales targets
- Organizing sales promotions and in-store events
- Maintaining awareness of market trends and monitoring what competitors are doing
3.4 Banking and Cash up
- Daily banking
- Oversee the daily cash up procedure
3.5 Stationary
- Monthly ordering of stationary according to operational requirements. Pre approval is required
- Stock levels on Printer cartridges to be maintained
- Ensure responsible use of stationary items
3.6 Consumables
- All consumable must be ordered and stock levels must be managed according to operational requirements and pre approval
- Prevent wastage of products
3.7 Petty cash
- Oversee the petty cash process
- Keep accurate record of cash spent
3.8 Electricity, water and sanitation
- Billing need to be checked and forwarded to management for payment
- Ensure responsible consumption of water and electricity
- Switch air-conditioning off at the end of business hours
4. Security
4.1 Access control
- A security guard should be posted at the entrance, controlling entry and exit to the shop
- Oversee lock up and alarm system activation at the close of business
4.2 CCTV monitoring and Alarm system
- Ensure CCTV cameras are functional and monitored
- Ensure the alarm system is functional and the pin code is protected
4.3 Key Management
- Safe keys need to be locked away in a secure plase
5. Legal Compliance
5.1 Safes
- Stock in the Safe and stock on the system needs to correspond with Blue book
- The Safe should be kept neat and organized
5.2 Blue book
- Blue books must correspond with the stock in the safe and stock on the system
- Blue books to be balanced daily
5.3 Storing of fire arms and ammunition
- All guns, ammunition, and primers must be locked in the safe after close of business.
6. Staff Management
- Overseeing new recruits and training of employees
- Ensure staff has a clear understanding of their job descriptions and associated expectations
6.1 Staff scheduling
- Prepare monthly staffing schedules for approval 2 weeks before the start of the new month
**_6.2 Time and attendance (Attendance registers / clocking sys