Shop Assistant Manager

Shop Assistant Manager.**

Location: Modimolle, Limpopo.

Company: Leisure & Adventure.

Job description

Shop Assistant Manager.

A shop assistant manager may also be referred to as a branch manager or retail store manager.

The Shop Assistant Manager will be responsible for overseeing the day-to-day running of the retail store.

The main responsibilities include: meeting sales targets, ensure customer satisfaction by maximizing the customer’s experience.

Reporting structure

The Shop Assistant Manager will report directly to the Business Unit Manager (BUM)

Duties of a Shop Assistant Manager include but are not limited to:
1. Quality

1.1 Staff Courtesy
- Oversee that staff is well groomed, and have the necessary respect toward customers, fellow employees and management.

1.2 Customer experience

• Secure good relationship and future business with clients
• Understand Customer expectations and are able to meet expectations. Employees should be trained and knowledgeable about all products in the store
• Point of sale staff should provide a fast and reliable service
• Dealing with queries, complaints and feedback
• Maintain store Esthetics: clean, visually appealing and well maintained

1.3 Coffee shop

• Maintain health and safety regulations
• Ensure hostesses are well trained, work fast and attend to orders accurately and promptly

2. Safety

2.1 Stacking and Storing

• Ensure all products are stored and stacked that poses no risk to staff and clients
• Ensure staff make use of a step ladder to reach objects on out of reach shelves

2.2 Floors and barriers

• Floor surfaces should be free of tripping hazards and well maintained
• Barriers should be well secured and maintained
• Ensure a Wet Floor signage is displayed when floors are being cleaned

2.3 Emergency exits and fire equipment

• Oversee that scheduled maintenance is done on fire equipment and the Emergency exit signage is visible
• Ensure emergency exits are not obscured and easily accessible

2.4 Elevator

• Ensure the inspection and service of the elevator is done as per schedule
• Members of the public should be assisted to make use of the elevator

2.5 Waste Management
- Ensure waste is stored safely in the allocated area and removed on a regular basis

3. Efficiencies

3.1 Budgets

• Ensure adherence to set budgets
• Clothing
• Ammunition
• Fire Arms
• Air Guns
• Optics
• Stationary
• Overtime
• Other

3.2 Stock Management

• Conduct Quarterly and Annual stock takes
• Manage returns and refunds
• Stock files are kept organized and updated
• Stock levels to be monitored and replenished according to minimum and maximum stock levels

3.3 Sales targets

• Calculate monthly sales targets
• Organizing sales promotions and in-store events
• Maintaining awareness of market trends and monitoring what competitors are doing

3.4 Banking and Cash up

• Daily banking
• Oversee the daily cash up procedure

3.5 Stationary

• Monthly ordering of stationary according to operational requirements. Pre approval is required
• Stock levels on Printer cartridges to be maintained
• Ensure responsible use of stationary items

3.6 Consumables

• All consumable must be ordered and stock levels must be managed according to operational requirements and pre approval
• Prevent wastage of products

3.7 Petty cash

• Oversee the petty cash process
• Keep accurate record of cash spent

3.8 Electricity, water and sanitation

• Billing need to be checked and forwarded to management for payment
• Ensure responsible consumption of water and electricity
• Switch air-conditioning off at the end of business hours

4. Security

4.1 Access control

• A security guard should be posted at the entrance, controlling entry and exit to the shop
• Oversee lock up and alarm system activation at the close of business

4.2 CCTV monitoring and Alarm system

• Ensure CCTV cameras are functional and monitored
• Ensure the alarm system is functional and the pin code is protected

4.3 Key Management
- Safe keys need to be locked away in a secure plase

5. Legal Compliance

5.1 Safes

• Stock in the Safe and stock on the system needs to correspond with Blue book
• The Safe should be kept neat and organized

5.2 Blue book

• Blue books must correspond with the stock in the safe and stock on the system
• Blue books to be balanced daily

5.3 Storing of fire arms and ammunition
- All guns, ammunition, and primers must be locked in the safe after close of business.

6. Staff Management

• Overseeing new recruits and training of employees
• Ensure staff has a clear understanding of their job descriptions and associated expectations

6.1 Staff scheduling
- Prepare monthly staffing schedules for approval 2 weeks before the start of the new month

**_6.2 Time and attendance (Attendance registers / clocking sys