Description
Mô tả công việc:
(Mức lương: Thỏa thuận)
- Receive and deal with verbal complaints.
- Monitor their performance on a constant basis ensuring all procedures are carried out correctly.
- Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
- Ensure that the Front Office team welcomes the customer properly.
- Ensure that there is a good working environment for all associates.
- Ensure that there is compliance to all work legislation in the department.
- Be aware of room status and also the competitors’ status.
- Assist all Front Desk activities when needed.
- Attend VIP’s arrival, if any.
- Optimise the occupancy rate and average room rate.
- Check discrepancy report and action accordingly.
- Check the management of “no-show”.
- Ensure the achievement of the highest occupancy in the Hotel at the best rate, as per hotel target budget.
- Deal with overbooking and ensuring the best revenue for the hotel and guest satisfaction.
- Assist in all Front of the House tasks.
- Solving difficult guest situation.
- Handle inquiries concerning room reservations, complaints etc.
- Optimise average room occupancy and average room rate.
- Inspect rooms to ensure standards and quality.
- Perform miscellaneous job-related duties as assigned.
Chức vụ: Trưởng Nhóm/Trưởng Phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- 13th month salary
- Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave: 12 days per year (+public holidays mentioned above) Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
- 24/24 Personal Accident Insurance
- Parking fee
- 1 duty meals at Staff Canteen
- Uniform covered by the Hotel
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
- University graduate / Hotel Management related course
- Opera know - how
- Fluently in English
- Excellent leadership skills; Proactive
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Giám Sát Dịch Vụ,Lễ Tân (Receptionist)
Đại Học
Không yêu cầu