Front Office Manager

Mô tả công việc:
(Mức lương: Thỏa thuận)

• Receive and deal with verbal complaints.
• Monitor their performance on a constant basis ensuring all procedures are carried out correctly.
• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
• Ensure that the Front Office team welcomes the customer properly.
• Ensure that there is a good working environment for all associates.
• Ensure that there is compliance to all work legislation in the department.
• Be aware of room status and also the competitors’ status.
• Assist all Front Desk activities when needed.
• Attend VIP’s arrival, if any.
• Optimise the occupancy rate and average room rate.
• Check discrepancy report and action accordingly.
• Check the management of “no-show”.
• Ensure the achievement of the highest occupancy in the Hotel at the best rate, as per hotel target budget.
• Deal with overbooking and ensuring the best revenue for the hotel and guest satisfaction.
• Assist in all Front of the House tasks.
• Solving difficult guest situation.
• Handle inquiries concerning room reservations, complaints etc.
• Optimise average room occupancy and average room rate.
• Inspect rooms to ensure standards and quality.
• Perform miscellaneous job-related duties as assigned.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• 13th month salary
• Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
• Annual leave: 12 days per year (+public holidays mentioned above) Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
• 24/24 Personal Accident Insurance
• Parking fee
• 1 duty meals at Staff Canteen
• Uniform covered by the Hotel

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• University graduate / Hotel Management related course
• Opera know - how
• Fluently in English
• Excellent leadership skills; Proactive

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Giám Sát Dịch Vụ,Lễ Tân (Receptionist)

Đại Học
Không yêu cầu