Description
We're making zero carbon happen
We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.
We call this Plan Zero - and it shows how we'll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?
Do great green things with OVO Energy
So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one
Everyone belongs at OVO
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.
We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are - we can't wait to meet you.
Where in the world of OVO will I be working?
The OVO Group's mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal. OVO Metering is at the heart of bringing Britain's energy system into the 21st Century. Field Operations is an integral part in creating a smart energy system which will mean that our energy networks are run in a completely new way.
What will I be doing?
You'll be joining our Planning & Scheduling team, working with Team Managers you will be responsible for creating an optimised daily schedule for engineers, as well as managing exceptions, short notice requests for absence and management of continuous improvement activities designed to make Field Operations more efficient and effective.
Key Responsibilities
- Own and manage work schedules and workloads for assigned group of engineers, including efficient utilisation of field teams, delivering desired outcomes
- Monitor daily operational performance and undertake analysis on performance vs. output to continually optimise schedules and drive improvements
- Highlight exceptions to Team Manager to ensure engineers are adhering to the planning processes and expected levels of performance
- Commit to developing strong professional relationships with engineers and team managers that maximise results achieved by each engineer and across teams. Provide a single point of contact and advice to operational teams relating to planning & scheduling, including identifying capacity shortfalls or surpluses that might require adjustments.
- Liaise with engineers to find ways to overcome specific issues with jobs that are scheduled (i.e. multiple failed visits, VIP customers, difficult access arrangements, specialist equipment required)
- Partner with Performance Improvement team, Resourcing Manager and Dispatchers to encourage innovative thinking & creativity and to identify and deliver against opportunities so overall service relating to; quality, customer experience, productivity & efficiency is improved.
- Process requests for absence, time allocations for unavailability and starter/leavers. Updating the system accurately.
- Support response and recovery of allocating work when systems fail and updating outcomes manually so that records are accurate and comprehensive.
- Liaise with Smart Delivery to drive more work, where appropriate, into areas which are looking underutilised, including identifying resource deployment options to mitigate shortfalls or surplus capacity.
- Analyse the forecast volumes and scheduled shifts, availability of engineers (including agency) accordingly to create the best match to workload.
- Highlight, to the Resourcing Manager, any skills gaps to ensure multi-skilling programme maintained and complete data analysis and generate management reports as requested.
Is this the job for me?
Essential skills and experience:
- Extensive experience in a scheduling or similar fast-paced environment
- Understanding of Field Operations priorities and targets
- Open-minded, flexible and collaborative in approach and able to build professional relationships with operational field-based teams to achieve common purpose.
Brilliant benefits for a world-changing team
Our people are at the heart of Plan Zero. That's why we offer plenty of green benefits and progressive policies to make you feel at home.
For starters, you'll get 34 days of holiday (including bank holidays).
Then there's Flex Pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here's a taster of what's on offer:
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing servic