French Speaking Customer Service Representative

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented French-speaking CSRs for our international team.

Job responsibilities:

• First-line customer support: communicating with customers through various channels in French as well as in English
• Responding promptly to customer inquiries
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Knowing the supported products inside and out so that you can answer technical as well as billing-related questions
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Participation in all required training

Agent Requirements:

• C1 or higher level French and fluent English language skills
• At least 1 year experience working in call centers or as an at-home customer service agent
• Excellent written and spoken communication skills

Our offer:

• Payment of 4-5 EUR/hour, depending on prior experience and language skills, paid monthly via an online payment platform
• Remote work
• Flexible schedule

Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.

Work Environment Requirements:

• Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
• USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
• Computer or Laptop with Windows operating system (Windows 8 or above)
• Broadband internet connection (mobile internet is not good enough to manage calls)

Job Type: Freelance contract

Salary: 40.00DH - 50.00DH per hour

Experience:

• Customer Service: 1 year (required)

Language:

• French on a C1 level (required)
• English on a B2 level (required)