Descrição
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented French-speaking CSRs for our international team.
Job responsibilities:
- First-line customer support: communicating with customers through various channels in French as well as in English
- Responding promptly to customer inquiries
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Knowing the supported products inside and out so that you can answer technical as well as billing-related questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Participation in all required training
Agent Requirements:
- C1 or higher level French and fluent English language skills
- At least 1 year experience working in call centers or as an at-home customer service agent
- Excellent written and spoken communication skills
Our offer:
- Payment of 4-5 EUR/hour, depending on prior experience and language skills, paid monthly via an online payment platform
- Remote work
- Flexible schedule
Please note that this is a freelancer contract-based opportunity, so taxes and any social insurance contributions would be handled & paid by the Freelancer.
Work Environment Requirements:
- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Computer or Laptop with Windows operating system (Windows 8 or above)
- Broadband internet connection (mobile internet is not good enough to manage calls)
Job Type: Freelance contract
Salary: 40.00DH - 50.00DH per hour
Experience:
- Customer Service: 1 year (required)
Language:
- French on a C1 level (required)
- English on a B2 level (required)