Description
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Purpose:
- Train new starters in Operations (System, Processes, best practices etc)
- in an efficient way for them to be able to complete their tasks and meet their given targets. Facilitate and reduce the Learning curve where possible- Ensure that existing executives are up to date on the latest information on systems, processes, soft skills, and best practices. Delivered through Face to Face courses, webinars, and e-courses. Documentation of the same (Manual, Training Material, Tests, DYK newsletter, etc.) Ensure that the teams understand them
Accountabilities:
- Ensure that teams are well trained on all the items mentioned previously- Planning, organizing, preparing, and delivering of learning sessions for Operations staff- Material (manuals, videos, and e-courses) creation and maintain them updated- Communications with departments on news, protocols, and changes
Challenges:
- Prioritize own tasks in a changing company environment and varying (ad-hoc) requests (varying priorities, new tools, business needs etc)- Achieve training goals despite attendees’ limited time to attend- Gathering and structuring any information necessary to deliver a high-quality training experience- Overcome and work with particularities and work in a global team toward a streamlined high-level learning experience- Diplomatic change management attitude when confronting different corporate cultures or system/process peculiarities.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.