Description
At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers' most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.
Responsibilities:
- Promote Talkdesk's organizational effectiveness by defining, delivering, and maintaining strategic plans for implementing information technologies
- Manage assigned projects and program components to deliver on time and within budget
- Provide Desktop Support escalation
- Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support
Requirements:
Education and Certification:
- Degree in Computer Science, Information Technology, or a related field
- Google, Microsoft, Apple, ITIL, and other certificates are Valued
Desired Qualifications:
- Five years of experience as a systems administrator or similar position;
- Deep knowledge of Google Workspace, MDM, and SSO Tools;
- Knowledge of Confluence and Jira Service Management;
- Familiarity with AWS, Google Cloud, or Azure cloud platforms;
- Familiarity with Application and Endpoint security and the Zero Trust concept;
- Experience playing the technical lead role on IT projects;
- Knowledge of batch scripting is valued;
Knowledge of IT Service Management is valued;
Soft Skills:Leadership, ownership, and autonomy;
- Experience working internationally;
- Strong communication skills;
- Fluency in English;
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.: