Description
When you join Verizon:
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
We’ve got more than the industry’s best technology we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
Join an inclusive team of dedicated NOC engineers supporting a high-profile retail customer. Learn to navigate customized processes and tools, and work on your career. Growing as a team.
Providing support to customers that have technical problems.
- Driving incidents to resolution by following up to ensure timely and satisfactory resolution to customer requests/incidents within agreed SLAs.
- Interacting with customers IT department, third parties and internal resources.
- Documenting interaction and progress using a global toolset.
- Advocating for the customer by escalating unresolved issues.
- Focusing on team and your own development to stay tuned with technology.
- Maintaining user, customer, and departmental confidentiality at all times.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
You’ll need to have:
- Bachelor’s degree or relevant experience.
- Knowledge of computer networks - routing, switching and wireless technologies (including but not limited to OSPF, BGP, STP, HSRP, MPLS)
- CCNA level knowledge.
- Proficiency in English.
- Experience in a service provider or Service Operations environment.
- Willingness to work rotating schedule (shifts).
Even better if you have one or more of the following:
- A degree.
Knowledge of:
private LNS (DSL), VSAT, Telephony & UCC, Security, Cloud connections, Cisco IOS devices (routers and switches)
- Wireless access points (Cloud based controller - Meraki)
- VPN (Mobile VPN - RAS; 3rd Party VPN - Site-to-Site VPN)
- Cloud security (Zscaler)
- Basic experience with UNIX/Linux
- Additional certifications in networking or IT service management.
- Experience in scripting.
- Analytical skills with problem solving ability.
- Customer focused mindset supported by strong communication skills.
- Good structured work approach.
- Ability to work well in a team.
- Experience in ticketing software.
Why Verizon?
Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.
- We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
- Your benefits are market competitive and delivered by some of the best providers.
- You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
- We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.
- You receive Corporate discounts to enjoy that Verizon has negotiated on your behalf.
- Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.
- You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.
Your benefits package will vary depending on the country in which you work.
Where you’ll be working: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours: 40
Diversity and Inclusion:
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative,