Description
Callnovo Contact Center is a professional Canadian-based outsourced global call center with 18+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Retention Agent for one of our software account, who have German/English Bilingual languages ablilities.
- Support German working time, 9 hours per day, 5 days per week
- Able to support German everning shift & Weekend shift
- At least 1 year of Customer Service experience
- Fluent German & English language abilities
- Have a high degree of empathy, patience and resourcefulness
- Able to follow processes and instructions
- Good knowledge of a PC in Windows environment
- Be always ready to put the customer first and be passionate about helping others
Job Duties:
- Answering questions and solving issues regarding the customer's purchase
- Customer retention
More Information:
- We will provide CRM & softphone system access
- A good Computer, Reliable internet access, and also a quiet work environment required
- Work from the comfort of your own home
- Callnovo's friendly management team and the service client will provide the necessary training to get your on board
- Monthly payment
- Retention Bonus & KPI Incentive available
Pay: E£30,000.00 - E£40,000.00 per month
Application Question(s):
- Are you fluent in both German and English? Do you hold any certification of German language?
- How many years of customer service experience do you have? Do you have any Call Center experience?
- Are you able to support German everning & weekend shift?
- What is your current working status? How soon can you start to work with us?
- Can you accept a Freelancer Contract that only pay you by the working hours, without any other compensation?
- What is your expected salary for a long-term home-based position.