Description
We are looking to reinforce our team with an additional Operations Officer.
Key Responsibilities
- Merchant Onboarding: Coordinate and manage the onboarding process for new merchants, including the collection and verification of required documents and information.
- Transaction Settlement: Oversee the settlement process for all completed transactions, ensuring accuracy and timely processing.
- Statement Generation: Generating Statement of Account for the merchants with the transaction details and sending the statements to the merchants.
- Customer Support: Provide prompt and efficient support to merchants related issues/queries, resolving problems in a timely manner to minimize disruptions to their operations.
- Data Analysis: Analyze transaction data and generate reports to monitor merchant performance and identify opportunities for improvement.
- Relationship Management: Develop and maintain strong relationships with merchants, serving as their primary point of contact for services-related inquiries and support.
Qualifications & Requirements
- Excellent problem-solving and analytical skills with a keen eye for detail.
- Exceptional communication and interpersonal abilities to interact effectively with merchants and internal teams.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using relevant software and tools, such as Microsoft Excel, for data analysis and reporting.
- Strong commitment to customer satisfaction and service excellence.
- BS in finance and banking or related field
- Minimum 2 years of experience in banking sector or financial institution
Job Types: Permanent, Full-time
Salary: Up to QAR5,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Experience:
- advanced Excel: 2 years (required)