Operations Officer

We are looking to reinforce our team with an additional Operations Officer.

Key Responsibilities

• Merchant Onboarding: Coordinate and manage the onboarding process for new merchants, including the collection and verification of required documents and information.
• Transaction Settlement: Oversee the settlement process for all completed transactions, ensuring accuracy and timely processing.
• Statement Generation: Generating Statement of Account for the merchants with the transaction details and sending the statements to the merchants.
• Customer Support: Provide prompt and efficient support to merchants related issues/queries, resolving problems in a timely manner to minimize disruptions to their operations.
• Data Analysis: Analyze transaction data and generate reports to monitor merchant performance and identify opportunities for improvement.
• Relationship Management: Develop and maintain strong relationships with merchants, serving as their primary point of contact for services-related inquiries and support.

Qualifications & Requirements

• Excellent problem-solving and analytical skills with a keen eye for detail.
• Exceptional communication and interpersonal abilities to interact effectively with merchants and internal teams.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using relevant software and tools, such as Microsoft Excel, for data analysis and reporting.
• Strong commitment to customer satisfaction and service excellence.
• BS in finance and banking or related field
• Minimum 2 years of experience in banking sector or financial institution

Job Types: Permanent, Full-time

Salary: Up to QAR5,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (required)

Experience:

• advanced Excel: 2 years (required)