Customer Care Executive

Key Responsibilities:
Customer Engagement:

• Conduct outbound calls to customers to provide information about delivery schedules, confirm orders, and address any inquiries or concerns.
• Follow up on delivery-related matters and proactively communicate updates to customers.

Order Verification:

• Verify and confirm order details with customers, ensuring accuracy in delivery addresses and contact information.

Issue Resolution:

• Address customer complaints or issues promptly and professionally, providing solutions or escalating problems to the relevant departments when necessary.

Feedback Collection:

• Gather feedback from customers regarding their delivery experiences and communicate relevant information to the operations team for continuous improvement.

Promotional Campaigns:

• Support promotional campaigns by informing customers about special offers, discounts, or upcoming services.

Data Maintenance:

• Ensure accurate and up-to-date customer information in the system, including contact details and preferences.

Collaboration:

• Collaborate with the operations team to relay customer feedback and contribute to process improvements.

Professional Competencies:
Customer Service Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.

Problem-Solving:

• Ability to effectively address customer inquiries and resolve issues with a positive and solution-oriented approach.

Product Knowledge:

• Develop a good understanding of the last-mile delivery services offered by the organization to effectively communicate with customers.

Adaptability:

• Flexibility to adapt to changing priorities and a dynamic work environment.

Team Collaboration:

• Collaborate with colleagues and other departments to ensure a cohesive and customer-centric approach.

Multitasking:

• Capable of handling multiple tasks simultaneously and managing time efficiently.

Personal Competencies:
Communication:

• Clear and effective verbal communication skills.

Empathy:

• Ability to empathize with customers and address their concerns with a customer-centric mindset.

Positive Attitude:

• Maintain a positive and upbeat attitude, even in challenging situations.

Initiative:

• Take proactive steps to engage customers and contribute to the improvement of customer service processes.

Detail-Oriented:

• Pay attention to details to ensure accuracy in customer information and order details.

Language Skills:

• Proficiency in the local language(s) and clear spoken English. Join our dynamic team and be a crucial part of ensuring exceptional customer experiences in the last mile delivery journey!

Salary: From ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 2 years (preferred)

Language:

• Hindi (preferred)
• English (preferred)

Ability to Commute:

• Marol, Mumbai, Maharashtra (required)

Ability to Relocate:

• Marol, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

Speak with the employer
+91 9971200139