Descrição
Key Responsibilities:
Customer Engagement:
- Conduct outbound calls to customers to provide information about delivery schedules, confirm orders, and address any inquiries or concerns.
- Follow up on delivery-related matters and proactively communicate updates to customers.
Order Verification:
- Verify and confirm order details with customers, ensuring accuracy in delivery addresses and contact information.
Issue Resolution:
- Address customer complaints or issues promptly and professionally, providing solutions or escalating problems to the relevant departments when necessary.
Feedback Collection:
- Gather feedback from customers regarding their delivery experiences and communicate relevant information to the operations team for continuous improvement.
Promotional Campaigns:
- Support promotional campaigns by informing customers about special offers, discounts, or upcoming services.
Data Maintenance:
- Ensure accurate and up-to-date customer information in the system, including contact details and preferences.
Collaboration:
- Collaborate with the operations team to relay customer feedback and contribute to process improvements.
Professional Competencies:
Customer Service Skills:
- Strong customer service orientation with excellent communication and interpersonal skills.
Problem-Solving:
- Ability to effectively address customer inquiries and resolve issues with a positive and solution-oriented approach.
Product Knowledge:
- Develop a good understanding of the last-mile delivery services offered by the organization to effectively communicate with customers.
Adaptability:
- Flexibility to adapt to changing priorities and a dynamic work environment.
Team Collaboration:
- Collaborate with colleagues and other departments to ensure a cohesive and customer-centric approach.
Multitasking:
- Capable of handling multiple tasks simultaneously and managing time efficiently.
Personal Competencies:
Communication:
- Clear and effective verbal communication skills.
Empathy:
- Ability to empathize with customers and address their concerns with a customer-centric mindset.
Positive Attitude:
- Maintain a positive and upbeat attitude, even in challenging situations.
Initiative:
- Take proactive steps to engage customers and contribute to the improvement of customer service processes.
Detail-Oriented:
- Pay attention to details to ensure accuracy in customer information and order details.
Language Skills:
- Proficiency in the local language(s) and clear spoken English. Join our dynamic team and be a crucial part of ensuring exceptional customer experiences in the last mile delivery journey!
Salary: From ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 2 years (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Marol, Mumbai, Maharashtra (required)
Ability to Relocate:
- Marol, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
Speak with the employer
+91 9971200139