EMPREGO

Benefits Quality Assurance

OWOA-Rugby, United Kingdom

Main Purpose of the Job Role:
To provide administrative and payment support for Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments. Ensure all decisions align with legislation and local policies. Conduct risk-based quality checks, produce performance reports, and collaborate on key-performance data development. Facilitate team training, monitor decision quality, and perform caseload reviews for supported accommodation claims.

Person Specification:
Essential Criteria:

  • Experience:

  • Five years' experience making decisions and administering Housing Benefit and Council Tax Reduction.

  • Experience in making decisions and administering Discretionary Housing Payments.
  • Three years' experience undertaking quality checks, identifying training, and performance issues.

  • Knowledge:

  • Good understanding of Housing Benefit and Council Tax Reduction legislation for decision-making.

  • Excellent understanding of criteria for supported accommodation claims.

  • System Proficiency:

  • Proficient in using the Civica OpenRevenues system.

  • Experience using IT systems for accurate information input and retrieval.

  • Administration and Support:

  • Experience supporting team members in delivering Housing Benefit and Council Tax Reduction.

  • Collaboration and Problem-Solving:

  • Practices and Compliance:

  • Understanding of confidentiality, safe practice, safeguarding, anti-discriminatory practice, and equal opportunity.

  • Time Management:

  • Good time management skills, ability to work effectively under pressure, and prioritize to meet deadlines.

  • Teamwork and Initiative:

  • Ability to work well within a team and under own initiative.

  • Maintain professional boundaries with clients and partner agencies.

  • Communication Skills:

  • Excellent listening and communication skills with people of all ages and backgrounds.

  • Experience explaining complex issues in face-to-face, telephone-based, or video-based environments.

Responsibilities:

  • Support Benefits Officers with the administration and payment of claims.
  • Ensure decisions align with legislation, local policies, and procedures.
  • Conduct risk-based quality checks to identify training and performance issues.
  • Produce weekly performance management reports, highlighting accuracy or processing delay concerns.
  • Collaborate with the Benefits Team Leader on key-performance data development.
  • Ensure team members are highly trained and monitor decision quality, taking action for improvement.
  • Undertake a full caseload review of supported accommodation Housing Benefit claims, updating the system per DWP requirements.
  • Note: This job description provides a summary and is not exhaustive. The grade and other details need to be inserted based on organizational norms._

Job Types: Full-time, Fixed term contract

Salary: £23.08-£30.00 per hour

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • Monday to Friday

Ability to Commute:

  • Rugby, Warwickshire (required)

Ability to Relocate:

  • Rugby, Warwickshire: Relocate before starting work (required)

Work Location: In person