Description
Lending Operations Agent
The Role:
Duties and Responsibilities include:
- Providing accurate and timely updates to stakeholders on progress throughout the process.
- Provision of exemplary levels of service to both internal and external customers.
- Building strong relationships with solicitors
- Undertake customer and document integrity checks.
- Undertake feedback and follow up calls.
- Work with brokers, credit underwriters and solicitors to ensure all required documents are received and correct prior to draw down.
- Accurate and timely data entry and indexing.
- Compliance & Risk Management
- Manage risk through ensuring compliance to policy, quality and operational standards.
- Ensure operational and regulatory compliance throughout the process.
Education & Experience:
- Hold a minimum of APA in Housing Loans, with a QFA being an advantage
- Experience of working to Service Level Agreements and/or timebound delivery deadlines is essential
- A track record of adhering to procedures in a controlled/regulated environment would be ideal
- Administrative & operational capability
- Drive to deliver
- maintaining accuracy and Quality
- Customer Service and Commercial Awareness
- Team Focused - Operating as a team member
Job Types: Full-time, Permanent
Salary: €30,000.00-€32,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person