Customer Service Executive (Manufacturing)

Provides customer service support and acts a customer service representative backup.

• Partners with the sales team, and internal departments to meet and exceed customer's service expectations.
• Compile daily lists of leads and contact them or delegate individual leads to sales director.
• Support marketing executives in organizing various projects. Creates and develops visual presentations.
• Confers with production, warehouse or common carrier personnel to EXPEDITE, trace missing or delayed shipments.
• Provide administrative assistance to executives and management team members as required.
• Perform data entry duties with regard to sales figures, metrics and other key data.
• Answers questions from customers or individuals about our products and directs them to the person able to assist them.
• Acts as a liaison with other departments and outside agencies, including high-level staff. Handles confidential and non routine information.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as required

Salary: RM4,000.00 - RM4,300.00 per month

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (preferred)

Experience:

• Customer Care Specialist: 2 years (preferred)

Language:

• Bahasa (preferred)

Ability to Commute:

• Senai (required)

Ability to Relocate:

• Senai: Relocate before starting work (required)