EMPREGO

Dispatch Agent (German Speaking)

Hemmersbach Hellas-Athens, Greece

*Hemmersbach *provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

  • Order processing in the onsite area.
  • Contact person for customers and service technicians.
  • Acceptance and classification of incoming orders.
  • Control as well as disposition of service technicians in the field.
  • Ensuring customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency.
  • Assignment of the appropriate service technician, taking into account product and customer knowledge as well as temporal and spatial availability.
  • Escalation management.
  • Ensuring performance documentation.
  • Processing of internal reports for service delivery managers.
  • Ensuring distribution of information on project specific features to service technicians.
  • Support and briefing of the dispatching departments in the EMEA region.
  • Close cooperation with all departments involved (SDM's and project teams).

Requirements:

  • Very good German and good English skills.
  • Strong communication and organizational skills.
  • Able to work shifts (9:00 - 17:30 and 10:30 - 19:00 Greek time) Monday to Friday.

Benefits

  • Buddy program.
  • International environment.
  • Job with purpose.
  • Mobile working.
  • Staff discounts.
  • Unlimited employment contract.
  • Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:

  • Rhino-force.org: providing environmental protection for an endangered species
  • Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.