Descrição
*Hemmersbach *provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Role
- Order processing in the onsite area.
- Contact person for customers and service technicians.
- Acceptance and classification of incoming orders.
- Control as well as disposition of service technicians in the field.
- Ensuring customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency.
- Assignment of the appropriate service technician, taking into account product and customer knowledge as well as temporal and spatial availability.
- Escalation management.
- Ensuring performance documentation.
- Processing of internal reports for service delivery managers.
- Ensuring distribution of information on project specific features to service technicians.
- Support and briefing of the dispatching departments in the EMEA region.
- Close cooperation with all departments involved (SDM's and project teams).
Requirements:
- Very good German and good English skills.
- Strong communication and organizational skills.
- Able to work shifts (9:00 - 17:30 and 10:30 - 19:00 Greek time) Monday to Friday.
Benefits
- Buddy program.
- International environment.
- Job with purpose.
- Mobile working.
- Staff discounts.
- Unlimited employment contract.
- Private Life and Health Insurance.
Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
- Rhino-force.org: providing environmental protection for an endangered species
- Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.