EMPREGO

Sc Cust Svc Sr Associate

PepsiCo-مصر, Egypt

Overview:
This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions.

Responsibilities:
Functional Responsibilities

Order Management & Order Fulfilment:

  • Capture Order (excl. order validation) - Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations)
  • Change Order - Receive order change request from Sales and update the same in the system
  • Check pricing
  • Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
  • Conduct Credit Check - Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
  • Proactive out-of-stock communication in case of exceptions
  • Perform stock check and confirm quantities - Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning
  • Create delivery in the system - Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status
  • Optimize and create filler orders - Agreeing with customer if extra order can be created

Manage returns:

  • Create return delivery and inform sending WH and 3PL about pick up order
  • Align on issue resolution with customer
  • Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)

Other activities:

  • Daily problem solving in order processing

People Responsibilities

  • Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
  • Support relationship management with key stakeholders within BU supply chain.

Qualifications:
Qualifications:

  • University degree
  • Proficiency in French and English
  • Previous exposure to similar role is a plus

Abilities:

  • Excellent analytical skills and numerical abilities
  • Great communication and interpersonal skills
  • Results oriented
  • SAP Experience is a plus