Sc Cust Svc Sr Associate

Overview:
This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions.

Responsibilities:
Functional Responsibilities

Order Management & Order Fulfilment:

• Capture Order (excl. order validation) - Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations)
• Change Order - Receive order change request from Sales and update the same in the system
• Check pricing
• Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
• Conduct Credit Check - Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
• Proactive out-of-stock communication in case of exceptions
• Perform stock check and confirm quantities - Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning
• Create delivery in the system - Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status
• Optimize and create filler orders - Agreeing with customer if extra order can be created

Manage returns:

• Create return delivery and inform sending WH and 3PL about pick up order
• Align on issue resolution with customer
• Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)

Other activities:

• Daily problem solving in order processing

People Responsibilities

• Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
• Support relationship management with key stakeholders within BU supply chain.

Qualifications:
Qualifications:

• University degree
• Proficiency in French and English
• Previous exposure to similar role is a plus

Abilities:

• Excellent analytical skills and numerical abilities
• Great communication and interpersonal skills
• Results oriented
• SAP Experience is a plus