Air Ticket Reservation Staff

OB DESCRIPTION

• Have knowledge of GDS system and handling the system.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Assist clients in selecting flights, seating and special accommodations.
• Answer customer inquiries regarding flight schedules, pricing and availability
• Address customer complaints and resolve issues promptly
• Ensure accuracy of bookings and other related paperwork

Skills:
Excellent customer service skills

Excellent telephone manner

Knowledge of airline policies and procedures

Ability to multi-task in a fast-paced environment

Strong organizational skills

Excellent problem-solving skills

Highly motivated and reliable

LANGUAGE- Bangla speaking

Pay: BD200.000 - BD250.000 per month

Experience:

• hospitality or travel industries: 2 years (required)
• CTC & CTA: 2 years (required)

Language:

• English (required)

License/Certification:

• CTC & CTA license (required)