Sales and Operations

Role Objective

The Sales Coordinator will work closely with the CEO to manage sales operations, client coordination, internal follow-ups, and CRM discipline for our premium fitness and transformation programs.

This role acts as a central control point between the CEO, coaches and clients to ensure timely conversions, accurate reporting, smooth onboarding, and excellent client experience.

Key Responsibilities

1. Sales Coordination & Support

Coordinate day-to-day sales activities for:
Transformation programs

Online & offline coaching

Premium fitness services

Track new enquiries, consultations, follow-ups, conversions, and renewals

Follow up with sales counselors on:
Consultation outcomes

Payment status

Program confirmations

Ensure timely closure of leads without drop-offs

Monitor WhatsApp, calls, and CRM lead flow for pending actions

1. CRM & Sales Reporting

Maintain 100% accurate CRM data:
Leads

Client details

Program type

Payment status

Follow-up stages

Prepare weekly and monthly sales dashboards for CEO review:
Lead inflow

Conversion ratio

Revenue generated

Pending follow-ups

Track:
Sales pipeline

Conversion percentages

Drop-off reasons

Highlight delays, risks, and action points to the CEO proactively

1. Client Communication

Act as a single point of coordination for key or premium clients when required

Schedule:
Consultation calls

Review calls

Strategy meetings

Support preparation of:
Program details

Onboarding instructions

Payment confirmations

Handle escalations smoothly and promptly

1. Internal Coordination

Coordinate with all teams

Ensure:
Smooth client onboarding

Program start timelines

Payment confirmations & invoices

Track:
Pending payments

Renewal reminders

Program completion handovers

Ensure proper handover from sales to coaching team with complete documentation

1. CEO Office Support

Prepare:
Sales summaries

Review notes

Action trackers for CEO meetings

Assist in strategic initiatives such as:
New program launches

Pricing structure updates

Upsell & retention strategies

Maintain confidentiality of business data and client information

Act as an execution arm for CEO-driven sales initiatives

Key Deliverables (KPIs)

100% CRM data accuracy & discipline

Zero missed follow-ups

Weekly sales status reports without delay

Improved lead-to-conversion ratio

Faster order/program closure cycle

Reduced client escalations and drop-offs

High client satisfaction during onboarding

Required Qualifications

Bachelor’s degree in Business, Commerce, Management, or any related field

1-3 years experience in:
Sales coordination

Client handling

Operations support

Fitness industry experience is a plus (not mandatory)

Required Skills & Competencies

Strong coordination and follow-up skills

Excellent written & verbal communication

Basic understanding of:
Sales funnels

Client conversion process

Fitness coaching workflows

Proficiency in:
CRM tools

MS Excel / Google Sheets

WhatsApp Business

Ability to work closely with senior leadership

High attention to detail and structured working style

Calm, solution-oriented, and disciplined mindset

Job Type

Full-time

Salary

₹15,000 - ₹25,000 per month (based on skills & performance)

Benefits:
Flexible schedule

Paid sick leave

Growth opportunity in a fast-scaling fitness brand

Direct exposure to CEO-level decision making

Work Location

In-person (Coimbatore)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time

Work Location: In person