Descrição
Sutherland is seeking an action-oriented and self-motivated person to join us as a Collections Consultant. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the Point of Contact: Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.
Define Sutherland Reputation:Delivering an experience to every customer, meeting Oportun’s service standards.
Consistently Deliver: Achieve all agreed KPI’s.
Keep Management Informed:Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications:
- Advanced English language skills (maintain an English conversation)
- Negotiation Skills
- Collection Skills
- Able to work positively in a fast-paced, changing environment
- Ability to multitask and have excellent organizational skills
- Sees through the eyes of the customer
- Articulate, bright and curious
- Bachelor degree is a plus
- Experience working in a customer-centric environment is a plus
- Experience working in finances related field is a plus
- Experience working in collections is a plus