Descrição
Sutherland is seeking for motivated and passionate individuals to join our team as Tier 2 Technical Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Our Consultants in this role get to:
Be the Expert:Use their outstanding technical skills to make a difference for end-users. Demonstrate their organizational skills by reviewing, prioritizing, and taking ownership of customer-generated tickets.
Impact the Bottom Line:Showcase their analytical skills by identifying trends and patterns in reported issues to create far-reaching solutions.
Be a Team Player:Join a supportive team environment where collaboration is critical to providing the best experience for our customers.
Qualifications:
- Post-secondary education in a Technology-related discipline
- 3+ years of support-related experience dealing with customers in a technical support environment
- Advanced level knowledge and hands-on experience with the following: Windows 2008/2012 Server, Windows XP/7, ActiveSync, Lotus Domino Server and/or Microsoft Exchange Server 07/10/13, Microsoft Office 365 and/or Novell GroupWise, Lotus Notes Client and/or Microsoft Outlook, Apple OS/X environment, Apple sync services, Android/iOS device support
- Expert Knowledge of TCP/IP, DHCP, Network Connectivity, OSI, LAN/WAN
- MS Administration experience; Firewalls and Security
- Demonstrated professionalism with a true passion for customer service - able to empathize with concerned customers
Minimum Home Office Requirements:
Computer
- 2.0 Ghz Dual Core or better processor
- 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)
- 10 GB available hard drive space
- Sound card
- Windows 7, including Windows 8 and 8.1
(Note: some employment opportunities are available for consultants with only Windows Vista installed)
Headset
- USB
- Dual ear (designed to minimize audio interference from outside sources)
- Noise cancelling microphone
Internet
Minimum Internet speeds of 1 Mbps upload and 15 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.