Descrição
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Bilingual agent. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to grow together, we want to work with you!
What make us different?
Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. There is no place for disrespect. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of* One Sutherland Team, Playing to Win.*
In Sutherland you can:
Do interesting things:Work with great people on interesting projects with some of the world's biggest brands.
Be Yourself:Keep your passions and interests alive. Your unique perspective adds value to your work.
Grow with the company:Develop new skills and experiences while tackling challenges in a supportive environment.
Bilingual Consultant agents in this role get to:
*Be the Point of Contact; *they are responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact. This position is also responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber
Qualifications:
- High school diploma or GED (might be unfinished)
- Excellent verbal and communication skills, B1H/B2 English proficiency
- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required
- +1 year in customer service, strongly preferrable in call center
- Schedule availability
We offer:
- Direct hiring since day 1
- Fully paid training
Competitive salary:
Growth opportunities:
40 hours shifts
- 48 hours shifts eligibility after training
2 days off:
Performance bonus
- All law benefits
- Food coupons
Annual merit increase eligibility:
Operations from home during contingency
- Training on site with all sanitary measures